Posted by & filed under Communication, Control, Leadership, Management, Motivation, Planning, Social Responsibility, Strategy, Teams.

Description: There are so many books on how to generate leads, close the sale, negotiate the sale, market the products and services and on and on. How many books have you read (or seen) about how to not lose the customer once you get them? You might think that once you have a customer, that you have them for life. Not even close.

Source: Sixpixels.mirumagency.com

Date: Apr 15, 2018

Link: http://sixpixels.mirumagency.com/podcast/archives/spos-614—never-lose-a-customer-again-with-joey-coleman/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+SixPixelsOfSeparation+%28Six+Pixels+of+Separation+-+Marketing+and+Communications+Insights+Podcast+-+Mitch+Joel+at+Twist+Image%29

Questions for discussion:

  • What does Joey Coleman say about customer retention and loyalty?
  • What do you think is the most significant point he makes in the podcast that managers should pay particularly close attention to?

Posted by & filed under Communication, Conflict, Control, Decision Making, Global Management, Industrial Relations, Leadership, Management, Negotiation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Strategy, Teams.

Description: Head office and group of franchisees have been sparring over a number of issues

Source: CBC.ca

Date: Apr 10, 2018

Link: http://www.cbc.ca/news/business/tim-hortons-franchisee-kuziora-1.4612559

Questions for discussion:

  • Summarize the issues facing Tim Hortons as an organization?
  • How would you advise management to mitigate the dispute with franchisees?
  • How would you advise management to mitigate the bad publicity?

Posted by & filed under Conflict, Decision Making, Entrepreneurship, Global Management, Leadership, Management, Motivation, Negotiation, Planning, Strategy, Teams.

Description: There is only one Tom Peters. He’s a legend. Literally. For anyone in business, Tom Peters is the gold standard. From his countless bestsellers (In Search of Excellence, Re-Imagine, and on and on) to his incredible public presentations.

Source: Sixpixels.mirumagency.com.com – podcast

Date: Apr 08, 2018

Link: http://sixpixels.mirumagency.com/podcast/archives/spos-613—tom-peters-is-back-and-demands-excellence/

Questions for discussion:

  • What did you learn about Tom Peters’ views on changes taking place in management?
  • Generally speaking, do you agree with his thinking?

Posted by & filed under Communication, Compensation & Benefits, Decision Making, Global Management, Human Resource Management, Leadership, Management, Negotiation, Operations Management, Planning, Strategy.

Description: Despite what President Trump says, America is coming out on top.

Source: Fortune.com – video report

Date: Apr 12, 2018

Link: http://fortune.com/2018/04/12/china-solar-intelligent-highway/

Questions for discussion:

  • What does the report say about trade between the two countries?
  • Who would benefit from higher tariffs?
  • How would consumers respond to higher tariffs?

Posted by & filed under Communication, Global Management, Innovation/Creativity, Leadership, Management, New product, Planning, Social Responsibility, Technology.

Description: When I downloaded a copy of my Facebook data last week, I didn’t expect to see much. My profile is sparse, I rarely post anything on the site, and I seldom click on ads. (I’m what some call a Facebook “lurker.”)

Source: NYTimes.com

Date: Apr 11, 2018

Link: https://www.nytimes.com/2018/04/11/technology/personaltech/i-downloaded-the-information-that-facebook-has-on-me-yikes.html?rref=collection%2Fsectioncollection%2Fbusiness&action=click&contentCollection=business&region=rank&module=package&version=highlights&contentPlacement=1&pgtype=sectionfront

Questions for discussion:

  • Summarize the key concerns expressed in this article.
  • What advice would you give to Facebook management to mitigate users’ concerns?
  • Are you concerned about your Facebook data?
  • Do you think users will avoid Facebook in the future?

Posted by & filed under Change, Chapter 13 - Future Issues, Control, Decision Making, Entrepreneurship, Ethics, Innovation/Creativity, Leadership, Management, Motivation, New product, Planning, Social Responsibility, Strategy, Technology.

Description:  Today’s jumbled Facebook hearing left little faith that Congress could ever draft a useful data-protection bill, much less agree on one.

Source: FastCompany.com

Date: Apr 11, 2018

Link: https://www.fastcompany.com/40557799/zuckerberg-just-proved-once-again-that-congress-doesnt-understand-the-internet?utm_source=postup&utm_medium=email&utm_campaign=Fast%20Company%20Daily&position=1&partner=newsletter&campaign_date=04122018

Questions for discussion:

  • Do you agree with the opinions expressed in this article?
  • What should government do, if anything?

Posted by & filed under Entrepreneurship, Ethics, Global Management, Management, New product, Planning, Social Responsibility, Strategy, Technology.

Description: William Hill’s early wager may soon pay off.

Source: Bloomberg.com

Date: Apr 12, 2018

Link: https://www.bloomberg.com/news/features/2018-04-12/the-british-bookmaker-betting-big-on-american-sports-gambling

Questions for discussion:

  • Summarize what the article says about the industry and the players in it.
  • Do you think behavior in the gaming industry is similar to that in the stock market?

Posted by & filed under Decision Making, Leadership, Management, Planning, Strategy, Technology.

Description: Over the last 50 years, the New York Stock Exchange has outperformed all of its constituent companies. To beat this performance, companies will have to build internal markets for resource allocation.

Source: GaryHamel.com

Date: Apr 08, 2018

Link: http://www.garyhamel.com/video/why-investor-smarter-your-ceo

Questions for discussion:

  • What are the lessons for management and organizations to consider, as argued by Gary Hamel?
  • Do you think organizations are likely to change allocations of resources and decision-making structures?
  • How can individual managers encourage change?

Posted by & filed under Communication, Decision Making, Ethics, Management, Operations Management, Planning, Social Responsibility, Technology.

Description: Survey asked if participants thought immigration ‘threatens the purity of the country

Source: CBC.ca

Date: Apr 02, 2018

Link: http://www.cbc.ca/news/business/aeroplan-survey-crop-immigration-1.4599686

Questions for discussion:

  • Summarize the ethical and social issues raised in this report.
  • Is this much ado about nothing, in your opinion?
  • How should management at Aeroplan handle research designs going forward?

Posted by & filed under Chapter 8 - The Collective Bargaining Process, Compensation & Benefits, Decision Making, Ethics, Negotiation, Planning, Social Responsibility, Teams.

Description: There’s an essential, frustrating truth about the gender pay gap: You can size it up or down depending on what you’d like to measure—and what you’d like to measure depends on what you think the pay gap is. Are you talking about all women across the economy? In a specific industry? A specific company? In certain jobs? “You can whittle the pay gap down when you control for more and more variables,” says Henry Farber, an economics professor at Princeton University. “But you can never make it go away.”

Source: Bloomberg.com

Date: Mar 29, 2018

Link: https://www.bloomberg.com/news/features/2018-03-29/the-gender-pay-gap-is-real-say-new-numbers-from-the-u-k

Questions for discussion:

  • What does this say about the pay-gap issue?
  • How should management deal with the issue?