Starbucks COO on Philadelphia arrests and youth outreach

Posted by & filed under Communication, Control, Decision Making, Diversity, Environment, Ethics, Global Management, Human Resource Management, Leadership, Management, Operations Management, Planning, Social Responsibility, Strategy, Teams.

Description: CNBC’s Kate Rogers speaks with Starbucks COO Rosalind Brewer about the benefits of hiring young adults and her reaction to the arrest of two black men in a Philadelphia Starbucks. Starbucks COO on Philadelphia arrests and youth outreach from CNBC. Source: CNBC.com – video report Date: May 03, 2018 Link: https://www.cnbc.com/video/2018/05/03/starbucks-coo-on-philadelphia-arrests-and-youth-outreach.html Questions for discussion:… Read more »

How guitar maker Gibson could recover from bankruptcy

Posted by & filed under Control, Decision Making, Leadership, Management, Operations Management, Planning, Strategy.

Description: Gibson, an iconic American guitar manufacturer, has filed for bankruptcy. The company has at least $100 million of debt, and perhaps as much as $500 million, according to paperwork filed in Delaware on Tuesday. Source: CNNMoney.com Date: May 01, 2018 Link: http://money.cnn.com/2018/05/01/news/companies/gibson-guitars-bankruptcy/index.html Questions for discussion: What is Gibson’s financial situation? How can it restructure… Read more »

Jeff Bezos reveals Amazon has 100 million Prime members in letter to shareholders

Posted by & filed under Communication, Conflict, Control, Decision Making, Diversity, Entrepreneurship, Environment, Ethics, Global Management, Human Resource Management, Individual Behavior, Innovation/Creativity, Leadership, Management, Motivation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Social Responsibility, Strategy, Teams, Technology.

Description: Amazon CEO Jeff Bezos has released his latest annual shareholder letter. In the letter, Bezos stressed the importance of having high standards in running a business. By setting high standards, companies are able to live up to “ever-rising customer expectations,” he said. Source: CNBC.com Date: Apr 19, 2018 Link: https://www.cnbc.com/2018/04/18/amazon-ceo-jeff-bezos-2018-shareholder-letter.html Questions for discussion: What does Jeff Bezos… Read more »

SPOS #614 – Never Lose A Customer Again With Joey Coleman

Posted by & filed under Communication, Control, Leadership, Management, Motivation, Planning, Social Responsibility, Strategy, Teams.

Description: There are so many books on how to generate leads, close the sale, negotiate the sale, market the products and services and on and on. How many books have you read (or seen) about how to not lose the customer once you get them? You might think that once you have a customer, that… Read more »

Tim Hortons franchisee organizer has licence revoked amid public squabble

Posted by & filed under Communication, Conflict, Control, Decision Making, Global Management, Industrial Relations, Leadership, Management, Negotiation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Strategy, Teams.

Description: Head office and group of franchisees have been sparring over a number of issues Source: CBC.ca Date: Apr 10, 2018 Link: http://www.cbc.ca/news/business/tim-hortons-franchisee-kuziora-1.4612559 Questions for discussion: Summarize the issues facing Tim Hortons as an organization? How would you advise management to mitigate the dispute with franchisees? How would you advise management to mitigate the bad… Read more »

Zuckerberg Just Proved Once Again That Congress Doesn’t Understand The Internet

Posted by & filed under Change, Chapter 13 - Future Issues, Control, Decision Making, Entrepreneurship, Ethics, Innovation/Creativity, Leadership, Management, Motivation, New product, Planning, Social Responsibility, Strategy, Technology.

Description:  Today’s jumbled Facebook hearing left little faith that Congress could ever draft a useful data-protection bill, much less agree on one. Source: FastCompany.com Date: Apr 11, 2018 Link: https://www.fastcompany.com/40557799/zuckerberg-just-proved-once-again-that-congress-doesnt-understand-the-internet?utm_source=postup&utm_medium=email&utm_campaign=Fast%20Company%20Daily&position=1&partner=newsletter&campaign_date=04122018 Questions for discussion: Do you agree with the opinions expressed in this article? What should government do, if anything?

How Facebook Helps Shady Advertisers Pollute the Internet

Posted by & filed under Control, Decision Making, Entrepreneurship, Ethics, Global Management, Innovation/Creativity, Leadership, Management, New product, Planning, Social Responsibility, Strategy, Technology.

Description: It was a Davos for digital hucksters. One day last June, scammers from around the world gathered for a conference at a renovated 19th century train station in Berlin. Source: Bloomberg.com Date: Mar 27, 2018 Link: https://www.bloomberg.com/news/features/2018-03-27/ad-scammers-need-suckers-and-facebook-helps-find-them Questions for discussion: Summarize the warnings managers and users should take away from this article? Can anything… Read more »

Air Canada flight staff graded on appearance, sexually harassed by management, union alleges

Posted by & filed under Communication, Conflict, Control, Decision Making, Ethics, Human Resource Management, Individual Behavior, Industrial Relations, Management, Social Responsibility, Teams.

Description: Airline says it has zero tolerance for harassment or discrimination Source: CBC.ca Date: Mar 28, 2018 Link: http://www.cbc.ca/news/business/air-canada-sexual-harassment-flight-attendants-cupe-1.4597640 Questions for discussion: Summarize the issues raised in this report. How should management and employees deal with complaints?

Walmart Pulls Cosmo From Checkout. Plus! Guess Who’s Claiming Victory.

Posted by & filed under Control, Decision Making, Ethics, Global Management, Leadership, Management, Operations Management, Planning, Social Responsibility, Strategy, Teams.

Description: Walmart customers looking to toss the latest issue of Cosmopolitan magazine into their shopping carts will have to search the superstore a little harder. Source: NYTimes.com Date: Mar 28, 2018 Link: https://www.nytimes.com/2018/03/28/business/media/walmart-cosmo.html?rref=collection%2Fsectioncollection%2Fbusiness&action=click&contentCollection=business&region=stream&module=stream_unit&version=latest&contentPlacement=6&pgtype=sectionfront Questions for discussion: What does this debate say about changing social attitudes? How should retail managers and publishers deal with the debate… Read more »

Facebook Is Making Big Changes to Its Relationship With Data Brokers

Posted by & filed under Change, Communication, Conflict, Control, Innovation/Creativity, Leadership, Management, Motivation, New product, Operations Management, Planning, Social Responsibility, Strategy, Teams, Technology.

Description: Facebook is placing new limits on the data it shares with data brokers—companies like Acxiom and Oracle Data Cloud, which compile dossiers on consumers so as to make it easier for advertisers to target them with appropriate pitches. Source: Fortune.com – video report Date: Mar 29, 2018 Link: http://fortune.com/2018/03/29/facebook-data-brokers-changes/ Questions for discussion: What are the changes taking… Read more »