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Description: In Shanghai’s southeastern district of Xujiahui, Colonel Sanders’s smiling visage looms over the restaurant entrance, as it does at thousands of KFC locations around the globe. But step inside, and it quickly becomes clear that this is no ordinary KFC.


Date: Mar 20, 2019


Questions for discussion:

  • What is motivating the firm to use AI in stores?
  • What information does this new technology provide to management?

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