A Fast-Food Problem: Where Have All the Teenagers Gone?

Posted by & filed under Compensation & Benefits, Decision Making, Human Resource Management, Motivation, Operations Management, Planning, Social Responsibility, Strategy, Teams, Technology.

Description: A quarter-century ago, there were 56 teenagers in the labor force for every “limited service” restaurant — that is, the kind where you order at the counter. Today, there are fewer than half as many, which is a reflection both of teenagers’ decreasing work force participation and of the explosive growth in restaurants. Source:… Read more »

Starbucks COO on Philadelphia arrests and youth outreach

Posted by & filed under Communication, Control, Decision Making, Diversity, Environment, Ethics, Global Management, Human Resource Management, Leadership, Management, Operations Management, Planning, Social Responsibility, Strategy, Teams.

Description: CNBC’s Kate Rogers speaks with Starbucks COO Rosalind Brewer about the benefits of hiring young adults and her reaction to the arrest of two black men in a Philadelphia Starbucks. Starbucks COO on Philadelphia arrests and youth outreach from CNBC. Source: CNBC.com – video report Date: May 03, 2018 Link: https://www.cnbc.com/video/2018/05/03/starbucks-coo-on-philadelphia-arrests-and-youth-outreach.html Questions for discussion:… Read more »

The huge job opportunity in Canadian tech (that no one is talking about)

Posted by & filed under Compensation & Benefits, Human Resource Management, Individual Behavior, Industrial Relations, Management, Organizational Structure & Design, Planning, Teams.

Description: The current innovation boom hasn’t just created outsized demand for IT pros, it’s created an equivalent demand for salespeople Source: FinancialPost.com Date: Apr 19, 2018 Link: http://business.financialpost.com/entrepreneur/the-huge-job-opportunity-in-canadian-tech-that-no-one-is-talking-about Questions for discussion: Summarize the sales training and hiring issues facing Canadian tech companies, according to Ryan Holmes. Do you agree with his solutions and recommendsations? What… Read more »

The Science Of Happiness, In Four Simple Work Habits

Posted by & filed under Communication, Ethics, Human Resource Management, Innovation/Creativity, Leadership, Motivation, Organizational Change, Social Responsibility, Teams.

Description: One happiness researcher believes we’re all capable of becoming happier in our jobs. It just takes a little bit of deliberate practice. Source: FastCompany.com Date: Apr 18, 2018 Link: https://www.fastcompany.com/40554865/the-science-of-happiness-in-four-simple-work-habits?utm_source=postup&utm_medium=email&utm_campaign=Fast%20Company%20Daily&position=5&partner=newsletter&campaign_date=04162018 Questions for discussion: What do you think of the advice presented in this article? How can management help nurture the advice presented in very… Read more »

Jeff Bezos reveals Amazon has 100 million Prime members in letter to shareholders

Posted by & filed under Communication, Conflict, Control, Decision Making, Diversity, Entrepreneurship, Environment, Ethics, Global Management, Human Resource Management, Individual Behavior, Innovation/Creativity, Leadership, Management, Motivation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Social Responsibility, Strategy, Teams, Technology.

Description: Amazon CEO Jeff Bezos has released his latest annual shareholder letter. In the letter, Bezos stressed the importance of having high standards in running a business. By setting high standards, companies are able to live up to “ever-rising customer expectations,” he said. Source: CNBC.com Date: Apr 19, 2018 Link: https://www.cnbc.com/2018/04/18/amazon-ceo-jeff-bezos-2018-shareholder-letter.html Questions for discussion: What does Jeff Bezos… Read more »

SPOS #614 – Never Lose A Customer Again With Joey Coleman

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Description: There are so many books on how to generate leads, close the sale, negotiate the sale, market the products and services and on and on. How many books have you read (or seen) about how to not lose the customer once you get them? You might think that once you have a customer, that… Read more »

Tim Hortons franchisee organizer has licence revoked amid public squabble

Posted by & filed under Communication, Conflict, Control, Decision Making, Global Management, Industrial Relations, Leadership, Management, Negotiation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Strategy, Teams.

Description: Head office and group of franchisees have been sparring over a number of issues Source: CBC.ca Date: Apr 10, 2018 Link: http://www.cbc.ca/news/business/tim-hortons-franchisee-kuziora-1.4612559 Questions for discussion: Summarize the issues facing Tim Hortons as an organization? How would you advise management to mitigate the dispute with franchisees? How would you advise management to mitigate the bad… Read more »

SPOS #613 – Tom Peters Is Back And Demands Excellence

Posted by & filed under Conflict, Decision Making, Entrepreneurship, Global Management, Leadership, Management, Motivation, Negotiation, Planning, Strategy, Teams.

Description: There is only one Tom Peters. He’s a legend. Literally. For anyone in business, Tom Peters is the gold standard. From his countless bestsellers (In Search of Excellence, Re-Imagine, and on and on) to his incredible public presentations. Source: Sixpixels.mirumagency.com.com – podcast Date: Apr 08, 2018 Link: http://sixpixels.mirumagency.com/podcast/archives/spos-613—tom-peters-is-back-and-demands-excellence/ Questions for discussion: What did you learn about… Read more »

New Numbers Show the Gender Pay Gap Is Real

Posted by & filed under Chapter 8 - The Collective Bargaining Process, Compensation & Benefits, Decision Making, Ethics, Negotiation, Planning, Social Responsibility, Teams.

Description: There’s an essential, frustrating truth about the gender pay gap: You can size it up or down depending on what you’d like to measure—and what you’d like to measure depends on what you think the pay gap is. Are you talking about all women across the economy? In a specific industry? A specific company?… Read more »

Trump claims the post office is losing billions because of Amazon, but it’s a lot more complicated

Posted by & filed under Chapter 13 - Future Issues, Decision Making, Global Management, Human Resource Management, Management, Operations Management, Organizational Structure & Design, Planning, Strategy, Teams, Technology.

Description: President Donald Trump is clearly not a fan of Amazon. He attacked the company via Twitter five times in the last week. Source: CNBC.com – video report Date: Apr 06, 2018 Link: https://www.cnbc.com/2018/04/06/trump-claims-amazon-is-ripping-off-post-office-but-its-complicated.html Questions for discussion: What does the report say about delivery logistics at Amazon? Why would Amazon be motivated to use multiple delivery services rather… Read more »