Posted by & filed under Print Report.

In July 2009, illegally obtained video footage of nationally-recognized sports reporter Erin Andrews surfaced on the internet. Andrews’ employer (ESPN) contacted the owners of the website and demanded removal of the video. The story became national press and reporters for the New York Post were banned from appearing on ESPN following publication of photographs taken from the video. ESPN encouraged Andrews to take time off from reporting. Prior to her return on September 3, Andrews taped an interview with Oprah Winfrey describing her ordeal.

QUESTIONS:

  1. How would you describe Erin Andrews’ reaction to this event? What is the role of emotions and moods in this situation and what factors influenced this reaction? How might mood contagion come into play if Andrews continued working without taking a break?
  2. While all individuals experience stress to some degree, high-profile jobs can lead to additional stressors. What are the pros and cons of stress? How would you characterize the stress experienced by Andrews?
  3. What steps could ESPN (and other employers with high-profile positions) take to ensure the personal wellness of its employees?

SOURCE: Associated Press, “Andrews on Oprah: She Thought Her Career Was Over,” USA Today (Retrievable online at http://www.usatoday.com/life/people/2009-09-11-erin-andrews-oprah_N.htm; for additional reference, see http://www.usatoday.com/sports/2009-10-03-espn-erin-andrews_N.htm and http://www.usatoday.com/sports/2009-07-24-post-espn-erin-andrews_N.htm?obref=obnetwork)

Posted by & filed under Print Report.

TOPIC: Control
ARTICLE SUMMARY: When the Federal Deposit Insurance Corporation (FDIC) took over Georgian Bank, it became the 95th bank to fail in 2009. Banks are failing largely because of bad real estate loans. The FDIC’s insurance fund is rapidly dwindling, reaching its lowest point in nearly two decades, while industry analysts are predicting many more failures.
QUESTIONS:
1. Consider recent events in the banking industry. What do numerous bank failures teach us about the importance of controlling?
2. When the Federal Deposit Insurance Corporation steps in and takes over a bank, what type of control does this represent?
3. Georgian bank will immediately reopen as First Citizens Bank (its new owner). What type of controls will be needed to ensure improvement and prevent additional problems?
SOURCE: M. Gordon, “Regulators Close Georgia Bank in 95th Failure for the Year,” USA Today (Retrievable online at http://www.usatoday.com/money/industries/banking/2009-09-25-bank-failure_N.htm)

When the Federal Deposit Insurance Corporation (FDIC) took over Georgian Bank, it became the 95th bank to fail in 2009. Banks are failing largely because of bad real estate loans. The FDIC’s insurance fund is rapidly dwindling, reaching its lowest point in nearly two decades, while industry analysts are predicting many more failures.

QUESTIONS:

  1. Consider recent events in the banking industry. What do numerous bank failures teach us about the importance of controlling?
  2. When the Federal Deposit Insurance Corporation steps in and takes over a bank, what type of control does this represent?
  3. Georgian bank will immediately reopen as First Citizens Bank (its new owner). What type of controls will be needed to ensure improvement and prevent additional problems?

SOURCE: M. Gordon, “Regulators Close Georgia Bank in 95th Failure for the Year,” USA Today (Retrievable online at http://www.usatoday.com/money/industries/banking/2009-09-25-bank-failure_N.htm)

Posted by & filed under Print Report.

ARTICLE SUMMARY: With the economy in a recession, unemployment is high. Despite efforts to stimulate the economy, unemployment numbers continue to rise. This leaves many unemployed for long periods. Congress has had to reauthorize unemployment benefits and extend eligibility for some that used up their benefits. This article describes the plight of the chronically unemployed and profiles three individuals and their struggles to restart careers slowed by the economy.
Note: this article provides an excellent case study on individual behavior and motivation, as well as human resource management.
QUESTIONS:
1. The odds for getting hired favor the newly-unemployed over long-term unemployed. In terms of recruiting and selection, why is this the case?
2. Consider the case of Paul Harrison. Do you believe his inability to get a job is related to discrimination? Why or why not?
3. Revisit the Shamrock Organization in Chapter 1. With the decline of manufacturing in the United States, how should companies and employees reposition themselves for success?
SOURCE: C. Dougherty, “The Long Slog: Out of Work, Out of Hope,” Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125383516043639305.html)

With the economy in a recession, unemployment is high. Despite efforts to stimulate the economy, unemployment numbers continue to rise. This leaves many unemployed for long periods. Congress has had to reauthorize unemployment benefits and extend eligibility for some that used up their benefits. This article describes the plight of the chronically unemployed and profiles three individuals and their struggles to restart careers slowed by the economy.

Note: this article provides an excellent case study on individual behavior and motivation, as well as human resource management.

QUESTIONS:

  1. The odds for getting hired favor the newly-unemployed over long-term unemployed. In terms of recruiting and selection, why is this the case?
  2. Consider the case of Paul Harrison. Do you believe his inability to get a job is related to discrimination? Why or why not?
  3. Revisit the Shamrock Organization in Chapter 1. With the decline of manufacturing in the United States, how should companies and employees reposition themselves for success?

SOURCE: C. Dougherty, “The Long Slog: Out of Work, Out of Hope,” Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125383516043639305.html)

Posted by & filed under Print Report.

ARTICLE SUMMARY: Cincinnati-based Proctor & Gamble, the maker of a variety of well-known household products, has been losing market share to competitors and experiencing declining sales growth. As a result, new CEO Robert McDonald introduced plans to cut prices, increase promotional spending, and position new versions of traditional products as low-priced value brands.

QUESTIONS:

  1. What benefit is realized by the plans Robert McDonald announced?
  2. Would you characterize the Proctor & Gamble’s plans as long- or short-range? Strategic or tactical? Why?
  3. What planning tool would most likely lead to the plans Proctor & Gamble announced?

SOURCE: E. Byron, “P&G Plots Course to Turn Lackluster Tide,” Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125258933720499429.html)

Posted by & filed under Print Report.

ARTICLE SUMMARY: After 16 years, boxer Juan Manuel Marquez finally gets his shot at greatness. The Mexican fighter will face formerly retired champion Floyd Mayweather in a pay-per-view event. Mayweather has never lost a professional fight, but has been out of action for two years. Although the fight is a non-title bout, there is a lot at stake for Marquez. A win would place him in the company of other great Mexican boxers, including his hero Julio Cesar Chavez.

QUESTIONS:

  1. Where would Marquez’ fight with Mayweather fall (for Marquez) on Maslow’s Hierarchy of Needs?
  2. Which of McClelland’s acquired needs best describes Juan Marquez’ motivation in this fight?
  3. What would Expectancy Theory predict about the motivation levels of each fighter?

SOURCE: J. M. Falgoust, “Against Mayweather, Underdog Marquez Swings at Greatness,” USA Today (Retrievable online at http://www.usatoday.com/sports/boxing/2009-09-17-marquez-mayweather-adv_N.htm)

Posted by & filed under Uncategorized.

TOPIC: Organization Culture, Leadership
ARTICLE SUMMARY: Technology events often create quite a buzz as consumers and investors anticipate the release of new and improved products. However, the stir at a recent Apple public event was due more to the appearance of CEO Steve Jobs than announcements related to the company’s popular iPod and iPhone products. Jobs made his first public appearance since October 2008 and since a liver transplant.
QUESTIONS:
1. What aspects of observable culture does Steve Jobs represent and why is this important both for Apple, the company’s investors, and for customers?
2. Apple stock prices varied widely leading up to and following the event. Industry analysts suggest that Apple’s stock price, which closed slightly lower following the meeting, would have gone much lower had Jobs not made his public appearance. If true, what does this say about Jobs’ role as symbolic leader at Apple?
3. How is Jobs’ appearance consistent with visionary and charismatic leadership?
SOURCE: Y. I. Kane & J. Hodgson, “Jobs Takes Stage at Apple Event,” The Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125250736905495705.html; for additional reference, see http://www.washingtonpost.com/wp-dyn/content/article/2009/09/09/AR2009090902297.html)
Related video clip available at: http://online.wsj.com/article/SB125250736905495705.html#

ARTICLE SUMMARY: Technology events often create quite a buzz as consumers and investors anticipate the release of new and improved products. However, the stir at a recent Apple public event was due more to the appearance of CEO Steve Jobs than announcements related to the company’s popular iPod and iPhone products. Jobs made his first public appearance since October 2008 and since a liver transplant.

QUESTIONS:

  1. What aspects of observable culture does Steve Jobs represent and why is this important both for Apple, the company’s investors, and for customers?
  2. Apple stock prices varied widely leading up to and following the event. Industry analysts suggest that Apple’s stock price, which closed slightly lower following the meeting, would have gone much lower had Jobs not made his public appearance. If true, what does this say about Jobs’ role as symbolic leader at Apple?
  3. How is Jobs’ appearance consistent with visionary and charismatic leadership?

SOURCE: Y. I. Kane & J. Hodgson, “Jobs Takes Stage at Apple Event,” The Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125250736905495705.html; for additional reference, see http://www.washingtonpost.com/wp-dyn/content/article/2009/09/09/AR2009090902297.html)

Related video clip:

Posted by & filed under Strategy.

TOPIC: Strategy
ARTICLE SUMMARY: Kraft Foods initiated a buy offer for British candy maker Cadbury. The offer, valued at $17 billion, would give Cadbury shareholders cash and Kraft stock. The offer was rejected on the grounds that it undervalued Cadbury and that Kraft’s strategy was too conservative to capitalize on the full potential Cadbury offers.
QUESTIONS:
1. Defend Kraft’s offer for Cadbury from the standpoint of its mission and core values.
2. What are the different strategies represented by Kraft and Cadbury and on what basis (related to strategy differences) did Cadbury reject Kraft’s offer?
3. Considering strategic portfolio planning (and thinking about Cadbury’s reason for rejecting the bid), why would Kraft want to acquire Cadbury?
SOURCE: M. Carolan, “Cadbury Defends Rejection of Kraft Bid,” Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125277260126106081.html)

ARTICLE SUMMARY: Kraft Foods initiated a buy offer for British candy maker Cadbury. The offer, valued at $17 billion, would give Cadbury shareholders cash and Kraft stock. The offer was rejected on the grounds that it undervalued Cadbury and that Kraft’s strategy was too conservative to capitalize on the full potential Cadbury offers.

QUESTIONS:

  1. Defend Kraft’s offer for Cadbury from the standpoint of its mission and core values.
  2. What are the different strategies represented by Kraft and Cadbury and on what basis (related to strategy differences) did Cadbury reject Kraft’s offer?
  3. Considering strategic portfolio planning (and thinking about Cadbury’s reason for rejecting the bid), why would Kraft want to acquire Cadbury?

SOURCE: M. Carolan, “Cadbury Defends Rejection of Kraft Bid,” Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125277260126106081.html)

Posted by & filed under Video Report.

ARTICLE SUMMARY: Disney created quite a stir in the entertainment industry by acquiring Marvel Entertainment. While some analysts contend that Disney overpaid, many believe the fit is good and Disney is poised to create plenty of value provided it can work out existing licensing agreements. Proponents of the deal see this as an opportunity for Disney to capture a new age demographic.

QUESTIONS:

  1. How do the concepts mission and core values explain and support Disney’s acquisition of Marvel as a good strategic move?
  2. Which of the grand/master strategies does this acquisition represent?
  3. One concern stemming from the acquisition relates to pre-existing licensing agreements Marvel made with other entertainment companies. Examine the concept of co-opetition. What are some ways Disney could turn these agreements into opportunities?

SOURCE: E. Smith & L. A. E. Schuker, “Disney Nabs Marvel Heroes,” Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125172509349072393.html)

Related video clip available at: http://online.wsj.com/article/SB125172509349072393.html# and http://online.wsj.com/article/SB125172509349072393.html#video%3DF109CC31-9A3D-4912-A206-36628EE126E6%26articleTabs%3Dvideo

Posted by & filed under Print Report.

ARTICLE SUMMARY: Pharmaceutical giant Pfizer will pay $2.3 billion to settle a lawsuit brought against the drug manufacturer by the Department of Justice. The suit alleged that Pfizer engaged in unlawful practices to market its products to doctors. The penalty reflects the fact that Pfizer is a repeat offender. Allegations of wrongdoing were exposed by Pfizer employees, some of whom lost jobs and will share in a portion of the settlement.

QUESTIONS:

  1. Off-label marketing involves promoting a drug for uses other than those approved by the Food & Drug Administration. The practice is illegal in the United States. Whistleblower Glenn Demott says “there’s a wide range in ethics in physicians” with respect to how they view off-label promotions. What are some of the factors that influence this range?
  2. While Glenn Demott did call attention to wrongdoing at Pfizer, he was not the first to do so (i.e., he waited until after someone else spoke out). How might ethics intensity and moral development explain the decision to wait but to eventually speak out?
  3. How did Pfizer sales representatives rationalize off-label promotions?
  4. Do you believe what Demott did was the right thing to do? Why or why not?

SOURCE: S. Hoholik, “Pfizer Must Pay $2.3 Billion,” Columbus (OH) Dispatch (Retrievable online at http://www.dispatch.com/live/content/local_news/stories/2009/09/03/Pfizer.ART_ART_09-03-09_A1_E0EV3LA.html?sid=101)

Posted by & filed under Print Report, Video Report.

ARTICLE SUMMARY: After a brief honeymoon period in which everything seemed to go his way, President Barack Obama finds himself in a fight to get healthcare reform approved. The rhetoric is strong on both sides of the debate and, apparently, words are carefully chosen for the impression they will create on those still considering the issues.

QUESTIONS
:

  1. Why would Democrats use information from focus groups to advise President Obama on how to present his health care reform?
  2. In one notable town hall meeting, Representative Sheila Jackson-Lee was seen talking on her cellular telephone while a constituent asked her a question (note: video is available on www.youtube.com). What communication barrier does this represent?
  3. One reason that Americans are upset about the healthcare reform process is that some congressional representatives indicate they plan to vote in favor of H.R. 3200 despite concerns from their constituents. What aspect of communication might this violate?

SOURCE: J. Weisman, “Obama Allies Find Words Fail Them,” The Wall Street Journal (Retrievable online at http://online.wsj.com/article/SB125116239112455575.html)

Related video clip:

For additional discussion, consider having students take a look at the House of Representatives’ version of the bill (http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=111_cong_bills&docid=f:h3200ih.txt.pdf) then ask them to comment on the effectiveness and efficiency of this document. If students are familiar with the town hall meetings held during the summer congressional recess, have them talk about the best way to conduct these using Management Smarts 5.1 as a guide.