Investigation into auto body repairs reveals inflated charges, incomplete work

Posted by & filed under Conflict, Control, Decision Making, Entrepreneurship, Management, Operations Management, Planning, Social Responsibility.

Description: It started with a customer complaint after a minor fender bender. It ended with an alarming investigation. Source: CTV.ca – video report Date: March 10, 2018 Link: https://www.ctvnews.ca/w5/investigation-into-auto-body-repairs-reveals-inflated-charges-incomplete-work-1.3836092 Questions for discussion: Why is this fraud so difficult to control? What would you advise the industry to help mitigate the level of abuse? What other… Read more »

For many factory towns, white collar job loss hurts the most

Posted by & filed under Compensation & Benefits, Conflict, Control, Decision Making, Human Resource Management, Industrial Relations, Management, Organizational Structure & Design, Planning, Social Responsibility.

Description: With the abandoned smokestacks off the bay and ramshackle factories along 12th Street, it’s easy to pin the blame for this industrial city’s plight on the loss of manufacturing jobs to China and Mexico. Source: Star-Telegram.com Date: Mar 7, 2018 Link: http://www.star-telegram.com/news/nation-world/national/article203862089.html Questions for discussion: What does this report say about the complexity of… Read more »

The Challenges Publishers Face in Monetizing Digital Content

Posted by & filed under Control, Decision Making, Global Management, Management, New product, Operations Management, Organizational Change, Planning, Strategy, Technology.

Description: Publishers are increasing efforts to create subscription models that boost the bottom line Source: eMarketer.com Date: Mar 13, 2018 Link: https://www.emarketer.com/content/the-challenges-publishers-face-in-monetizing-digital-content?ecid=NL1001 Questions for discussion: What are the challenges facing the publishing industry? How are managers attempting to deal with the situation?

Whole Foods calls meeting with key vendors as tensions flare

Posted by & filed under Conflict, Control, Decision Making, Entrepreneurship, Ethics, Industrial Relations, Management, Negotiation, Operations Management, Planning.

Description: Tensions between Whole Foods Market and some of the most important brands it sells in its stores will come to a head on March 19, when they will congregate for a recently announced summit, sources familiar with the situation tell CNBC. Source: CNBC.com Date: Mar 12, 2018 Link: https://www.cnbc.com/2018/03/11/whole-foods-calls-meeting-with-key-vendors-as-tensions-flare.html Questions for discussion: What is… Read more »

Ottawa to scrap IBM payroll plan gone awry, costing $1 billion

Posted by & filed under Communication, Compensation & Benefits, Control, Decision Making, Human Resource Management, Management, Planning, Technology.

Description: Canada plans to scrap a major IBM federal payroll plan that created chaos for thousands of government workers and will have cost the government almost $1 billion by the time it’s over. Source: BNN.ca Date: Mar 01, 2018 Link: https://www.bnn.ca/ottawa-to-scrap-ibm-payroll-plan-gone-awry-costing-1-billion-1.1014734 Questions for discussion: What lessons are to be learned from this fiasco by managers at… Read more »

Best Buy says goodbye to mobile phone stores

Posted by & filed under Change, Communication, Control, Decision Making, Environment, Human Resource Management, Leadership, Management, Negotiation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Strategy, Teams, Technology.

Description: NEW YORK— Best Buy (BBY) is shuttering all 250 of its small-format mobile phone stores in the U.S., saying the locations have become less profitable. Source: CBS.com – video report Date: Mar 01, 2018 Link: https://www.cbsnews.com/news/best-buy-says-goodbye-to-mobile-phone-stores/ Questions for discussion: Why is management taking this action? How have consumer buying behaviors changed since these stores… Read more »

Gun maker stocks fall after Dick’s Sporting Goods takes a stand

Posted by & filed under Chapter 13 - Future Issues, Communication, Control, Decision Making, Entrepreneurship, Ethics, Global Management, Leadership, Management, Planning, Social Responsibility, Strategy.

Description: Smith & Wesson parent American Outdoor Brands stock falls to near 5-year low, Sturm, Ruger shares hit 3-year low Source: MarketWatch.com Date: Feb 28, 2018 Link: https://www.marketwatch.com/story/gun-maker-stocks-fall-after-dicks-sporting-goods-takes-a-stand-2018-02-28 Questions for discussion: What impact has Dick’s Sporting Goods decision had on investor’s thinking? Do you think other retailers will simply pick up more sales? How should… Read more »

Spotify IPO filing reveals how insanely complicated it is to license music rights

Posted by & filed under Communication, Control, Decision Making, Global Management, Management, Negotiation, New product, Operations Management, Planning, Strategy, Technology.

Description: Spotify wants to sell stock to investors — but first it will need to convince them it’s worth buying in to the complex process of selling music. Source: CNBC.com Date: Feb 28, 2018 Link: https://www.cnbc.com/2018/02/28/how-spotify-licenses-and-pays-for-music-rights.html Questions for discussion: Do you think the way in which the firm pays for content will affect the way… Read more »

Starbucks Is Shrinking Its Selection (and So Are Your Other Favorite Stores)

Posted by & filed under Control, Decision Making, Global Management, Management, New product, Operations Management, Planning, Strategy.

Description: Coming soon to a Starbucks near you: Less variety. Expect to see a narrower assortment of products in the main area of your local coffee chain outpost sometime soon this year. Source: Forbes.com Date: Feb 24, 2018 Link: http://fortune.com/2018/02/24/starbucks-merchandise-stores/ Questions for discussion: Why is Starbucks reducing variety? How might this decision impact customer behavior? Do you… Read more »

Boeing Is Killing It by Squeezing Its Suppliers

Posted by & filed under Communication, Control, Decision Making, Global Management, Leadership, Management, Negotiation, Operations Management, Planning, Strategy.

Description: Under CEO Dennis Muilenburg, the industrial giant has turned unapologetically hard-nosed. Source: Bloomberg.com Date: Feb 14, 2018 Link: https://www.bloomberg.com/news/features/2018-02-14/boeing-is-killing-it-by-squeezing-its-suppliers Questions for discussion: How has Boeing’s strategic management changed, according to the article? Do you think this way of doing business is sustainable?