Description: It started with a customer complaint after a minor fender bender. It ended with an alarming investigation. Source: CTV.ca – video report Date: March 10, 2018 Link: https://www.ctvnews.ca/w5/investigation-into-auto-body-repairs-reveals-inflated-charges-incomplete-work-1.3836092 Questions for discussion: Why is this fraud so difficult to control? What would you advise the industry to help mitigate the level of abuse? What other… Read more »
Posts Categorized: Control
Description: With the abandoned smokestacks off the bay and ramshackle factories along 12th Street, it’s easy to pin the blame for this industrial city’s plight on the loss of manufacturing jobs to China and Mexico. Source: Star-Telegram.com Date: Mar 7, 2018 Link: http://www.star-telegram.com/news/nation-world/national/article203862089.html Questions for discussion: What does this report say about the complexity of… Read more »
Description: Publishers are increasing efforts to create subscription models that boost the bottom line Source: eMarketer.com Date: Mar 13, 2018 Link: https://www.emarketer.com/content/the-challenges-publishers-face-in-monetizing-digital-content?ecid=NL1001 Questions for discussion: What are the challenges facing the publishing industry? How are managers attempting to deal with the situation?
Description: Tensions between Whole Foods Market and some of the most important brands it sells in its stores will come to a head on March 19, when they will congregate for a recently announced summit, sources familiar with the situation tell CNBC. Source: CNBC.com Date: Mar 12, 2018 Link: https://www.cnbc.com/2018/03/11/whole-foods-calls-meeting-with-key-vendors-as-tensions-flare.html Questions for discussion: What is… Read more »
Description: Canada plans to scrap a major IBM federal payroll plan that created chaos for thousands of government workers and will have cost the government almost $1 billion by the time it’s over. Source: BNN.ca Date: Mar 01, 2018 Link: https://www.bnn.ca/ottawa-to-scrap-ibm-payroll-plan-gone-awry-costing-1-billion-1.1014734 Questions for discussion: What lessons are to be learned from this fiasco by managers at… Read more »
Description: NEW YORK— Best Buy (BBY) is shuttering all 250 of its small-format mobile phone stores in the U.S., saying the locations have become less profitable. Source: CBS.com – video report Date: Mar 01, 2018 Link: https://www.cbsnews.com/news/best-buy-says-goodbye-to-mobile-phone-stores/ Questions for discussion: Why is management taking this action? How have consumer buying behaviors changed since these stores… Read more »
Description: Smith & Wesson parent American Outdoor Brands stock falls to near 5-year low, Sturm, Ruger shares hit 3-year low Source: MarketWatch.com Date: Feb 28, 2018 Link: https://www.marketwatch.com/story/gun-maker-stocks-fall-after-dicks-sporting-goods-takes-a-stand-2018-02-28 Questions for discussion: What impact has Dick’s Sporting Goods decision had on investor’s thinking? Do you think other retailers will simply pick up more sales? How should… Read more »
Description: Spotify wants to sell stock to investors — but first it will need to convince them it’s worth buying in to the complex process of selling music. Source: CNBC.com Date: Feb 28, 2018 Link: https://www.cnbc.com/2018/02/28/how-spotify-licenses-and-pays-for-music-rights.html Questions for discussion: Do you think the way in which the firm pays for content will affect the way… Read more »
Description: Coming soon to a Starbucks near you: Less variety. Expect to see a narrower assortment of products in the main area of your local coffee chain outpost sometime soon this year. Source: Forbes.com Date: Feb 24, 2018 Link: http://fortune.com/2018/02/24/starbucks-merchandise-stores/ Questions for discussion: Why is Starbucks reducing variety? How might this decision impact customer behavior? Do you… Read more »
Description: Under CEO Dennis Muilenburg, the industrial giant has turned unapologetically hard-nosed. Source: Bloomberg.com Date: Feb 14, 2018 Link: https://www.bloomberg.com/news/features/2018-02-14/boeing-is-killing-it-by-squeezing-its-suppliers Questions for discussion: How has Boeing’s strategic management changed, according to the article? Do you think this way of doing business is sustainable?