Description: It started with a customer complaint after a minor fender bender. It ended with an alarming investigation.

Source: CTV.ca – video report

Date: March 10, 2018

Link: https://www.ctvnews.ca/w5/investigation-into-auto-body-repairs-reveals-inflated-charges-incomplete-work-1.3836092

Questions for discussion:

• Why is this fraud so difficult to control?
• What would you advise the industry to help mitigate the level of abuse?
• What other insured industries are likely to be experiencing a similar problem?