Description: Head office and group of franchisees have been sparring over a number of issues
Source: CBC.ca
Date: Apr 10, 2018
Link: http://www.cbc.ca/news/business/tim-hortons-franchisee-kuziora-1.4612559
Questions for discussion:
- Summarize the issues facing Tim Hortons as an organization?
- How would you advise management to mitigate the dispute with franchisees?
- How would you advise management to mitigate the bad publicity?
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