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Description: Head office and group of franchisees have been sparring over a number of issues

Source: CBC.ca

Date: Apr 10, 2018

Link: http://www.cbc.ca/news/business/tim-hortons-franchisee-kuziora-1.4612559

Questions for discussion:

  • Summarize the issues facing Tim Hortons as an organization?
  • How would you advise management to mitigate the dispute with franchisees?
  • How would you advise management to mitigate the bad publicity?

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