Description: With Black Friday almost here, some shoppers have already mapped their store-by-store plan of attack. But customer service can make or break a shopping experience, and the best retail salespeople are often the happiest.
Source: Forbes.com
Date: Nov 23, 2016
Questions for Discussions:
- What do you think of the research methodology used here?
- What does this report say about employees and the retail customer experience?
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