Description: Technology has made it easier for people to tip. Starbucks will soon allow customers to leave a tip using a mobile app. It is almost impossible today for customers to forget to tip.

Source: CBC

Date: March 13, 2014

Link: http://www.cbc.ca/player/News/Business/ID/2441753660/

Questions for Discussion:

1. According to Bruce Sellery, what is “Guilt Tipping”?
2. How has technology influenced higher tipping?
3. In your view, is technology too pervasive? Shouldn’t tipping be discretionary?
4. Do these new measures influence your behaviour towards tipping?