What Are Snapchat and Twitter Doing to Stand Out?

Posted by & filed under Communication, Control, Decision Making, Entrepreneurship, Ethics, Global Management, Innovation/Creativity, Management, Planning, Social Responsibility, Strategy, Teams.

Description: Snapchat and Twitter are very different properties, but they have one thing in common: Both remain in the shadow of Facebook and Instagram. Even though they have far fewer users, solid ad opportunities on each platform are available, and both are managing to produce revenue gains despite their challenges. Source: eMarketer.com Date: Oct 04,… Read more »

The dark history of our obsession with productivity

Posted by & filed under Compensation & Benefits, Control, Decision Making, Human Resource Management, Management, Operations Management, Planning, Technology.

Description: Americans have been on a quest to get the most out of every working minute since the nation’s founding, often at the detriment of the people doing the work. Source: FastCompany.com Date: Sep 12, 2018 Link: https://www.fastcompany.com/90230330/how-our-obsession-with-productivity-evolved?utm_source=postup&utm_medium=email&utm_campaign=Fast%20Company%20Daily&position=2&partner=newsletter&campaign_date=09122018 Questions for discussion: What does the article say about our perception and understanding of productivity? Why do… Read more »

Tim Hortons owner strips disgruntled franchisee of his licence

Posted by & filed under Communication, Conflict, Control, Decision Making, Entrepreneurship, Ethics, Global Management, Industrial Relations, Innovation/Creativity, Leadership, Management, Motivation, Negotiation, Operations Management, Organizational Structure & Design, Planning, Social Responsibility, Strategy.

Description: Great White North Franchisee Association president is no longer a franchisee, company says Source: CBC.ca Date: Sep 04, 2018 Link: https://www.cbc.ca/news/business/tim-hortons-franchisee-1.4809590 Questions for discussion: What are the issues in this dispute? Do you think either side is handling the conflict effectively? What might be the consequences of this dispute with respect to potential and… Read more »

How Big Tech Swallowed Seattle

Posted by & filed under Change, Communication, Conflict, Control, Decision Making, Entrepreneurship, Global Management, Industrial Relations, Leadership, Management, Negotiation, Operations Management, Planning, Strategy.

Description: Two tech titans made billions and remade the city. Is it any better off? Source: Bloomberg.com Date: Aug 30, 2018 Link: https://www.bloomberg.com/news/features/2018-08-30/how-big-tech-swallowed-seattle?srnd=businessweek-v2 Questions for discussion: What does the article say about the impact tech company investment has had on Seattle? What lessons are there for managers of these and other firms?

Nike’s online sales surge in days after Kaepernick ad debut

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Description: Despite backlash and boycotts by some consumers, Nike’s online sales actually rose in the days after the advertisement debuted. Source: CNBC.com – video report Date: Sep 06, 2018 Link: https://www.cnbc.com/2018/09/07/nikes-online-sales-surge-in-days-after-kaepernick-ad-debut.html Questions for discussion: What does the written and video reports say about this issue? Do you agree with the analysis? How do you think… Read more »

Starbucks COO on Philadelphia arrests and youth outreach

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Description: CNBC’s Kate Rogers speaks with Starbucks COO Rosalind Brewer about the benefits of hiring young adults and her reaction to the arrest of two black men in a Philadelphia Starbucks. Starbucks COO on Philadelphia arrests and youth outreach from CNBC. Source: CNBC.com – video report Date: May 03, 2018 Link: https://www.cnbc.com/video/2018/05/03/starbucks-coo-on-philadelphia-arrests-and-youth-outreach.html Questions for discussion:… Read more »

How guitar maker Gibson could recover from bankruptcy

Posted by & filed under Control, Decision Making, Leadership, Management, Operations Management, Planning, Strategy.

Description: Gibson, an iconic American guitar manufacturer, has filed for bankruptcy. The company has at least $100 million of debt, and perhaps as much as $500 million, according to paperwork filed in Delaware on Tuesday. Source: CNNMoney.com Date: May 01, 2018 Link: http://money.cnn.com/2018/05/01/news/companies/gibson-guitars-bankruptcy/index.html Questions for discussion: What is Gibson’s financial situation? How can it restructure… Read more »

Jeff Bezos reveals Amazon has 100 million Prime members in letter to shareholders

Posted by & filed under Communication, Conflict, Control, Decision Making, Diversity, Entrepreneurship, Environment, Ethics, Global Management, Human Resource Management, Individual Behavior, Innovation/Creativity, Leadership, Management, Motivation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Social Responsibility, Strategy, Teams, Technology.

Description: Amazon CEO Jeff Bezos has released his latest annual shareholder letter. In the letter, Bezos stressed the importance of having high standards in running a business. By setting high standards, companies are able to live up to “ever-rising customer expectations,” he said. Source: CNBC.com Date: Apr 19, 2018 Link: https://www.cnbc.com/2018/04/18/amazon-ceo-jeff-bezos-2018-shareholder-letter.html Questions for discussion: What does Jeff Bezos… Read more »

SPOS #614 – Never Lose A Customer Again With Joey Coleman

Posted by & filed under Communication, Control, Leadership, Management, Motivation, Planning, Social Responsibility, Strategy, Teams.

Description: There are so many books on how to generate leads, close the sale, negotiate the sale, market the products and services and on and on. How many books have you read (or seen) about how to not lose the customer once you get them? You might think that once you have a customer, that… Read more »

Tim Hortons franchisee organizer has licence revoked amid public squabble

Posted by & filed under Communication, Conflict, Control, Decision Making, Global Management, Industrial Relations, Leadership, Management, Negotiation, Operations Management, Organizational Change, Organizational Structure & Design, Planning, Strategy, Teams.

Description: Head office and group of franchisees have been sparring over a number of issues Source: CBC.ca Date: Apr 10, 2018 Link: http://www.cbc.ca/news/business/tim-hortons-franchisee-kuziora-1.4612559 Questions for discussion: Summarize the issues facing Tim Hortons as an organization? How would you advise management to mitigate the dispute with franchisees? How would you advise management to mitigate the bad… Read more »